Focus on customer care

Now that “Brexit is done”, there is renewed focus by the Government on house builders’ customer care and the New Homes Ombudsman. Get ready for new regulations with NHCC, experts in aftercare management, working in partnership with clients to provide nationwide customer service for snagging, pre-handover inspections, repairs and investigation and evidence reports.

NHCC have a dedicated contact centre to manage and report on customer care, either with your branding or as an independent expert. Working with Developers, HAs, BtR specialists, their bespoke software captures images and video on-site and has a customer portal accessible by clients and new homeowners.