GGF Issues New Consumer Code of Practice

The GGF is pleased to announce the issue of a revised Consumer Code of Practice to its Membership.

Since 1977, the GGF has operated a Consumer Code of Practice for all Member companies who sell direct to consumers (around 80 per cent of Members) to comply with. The content of the Code was in previous years agreed with The Office of Fair Trading.

Over the past year the GGF has been working on a new Consumer Code of Practice for its Member companies, to take account of all new consumer legislation over the past two years and to enhance the consumer protection given by Members. The new Code was sent out to Members at the end of July 2015 along with GGF Guidance on dealing with vulnerable consumers, and the latest version of the Rules of the GGF.

As part of the new Code and to enhance the benefits to consumers of dealing with GGF Member companies, at the end of last year the GGF increased the deposit and stage payment protection to 50 per cent of contract value or £12,500, via the GGF Deposit Indemnity Scheme.

The GGF expects this new Consumer Code to enhance the offering by its Member companies to consumers, and contribute to a growth in their sales. In particular, the new Code fits in extremely well with the new GGF consumer website, www.myglazing.com, launched in early September 2015. This new website increases awareness of the GGF and its Members to consumers, as well as giving consumers valuable independent and impartial advice on glazing products and services, and an easy to use “Find a Member” section.

Brian Smith, GGF Director of Home Improvement and Membership commented:

“This is the latest of many consumer projects that we are working hard on to support our Members who are dealing direct with homeowners. As well as the new consumer code, we have recently launched the consumer website MyGlazing.com and in the coming months the GGF will be updating our consumer publications for our Members to use as point of sale material to their customers.”

The GGF Membership continues to grow year on year with many well-known companies joining in the last 12 months. With a growing online audience of over 100,000 consumers and numerous benefits for home improvement companies, the GGF invites companies who have been trading for 3 years to consider joining the Federation to take full advantage of multiple benefits.