Mactaggart & Mickel achieves coveted 5-star rating in customer service for seventh year running

Mactaggart & Mickel have achieved the maximum five-star rating from the Home Builders Federation (HBF) for the seventh year in a row, following an independent customer satisfaction survey.

The prestigious industry accolade is awarded to housebuilders for customer satisfaction based on feedback from homeowners, including the quality of their new property, the buying experience and whether they would recommend their housebuilder to a friend.

A five-star rating means at least 90% of customers are willing to recommend their housebuilder. Mactaggart & Mickel were one of just 21 housebuilders across the UK to achieve the maximum five stars.

Mactaggart & Mickel have now achieved the maximum five-star rating for seven consecutive years, since they became eligible to enter in 2013.

Joanne Casey, Managing Director at Mactaggart & Mickel’s Homes England division, said: “We know that buying a new home is a hugely important decision and we pride ourselves on making the entire process as smooth and as enjoyable as possible for our customers. We are immensely pleased to maintain our five-star rating, because it reflects what our customers think about us before, during and after their purchase.

“We strive to provide the highest standards of customer care, attention and quality and this award is a reflection of the commitment of all colleagues – everyone takes pride in delivering each and every home that we build.”

The fourth-generation family business, which was established in 1925, places great emphasis on customer satisfaction, delivering a comprehensive Customer Charter and introducing a Seal of Approval for every home. To ensure the final quality checks meet its stringent construction standards, they are personally undertaken by a company director or senior manager.

Traditionally building quality homes and apartments across Glasgow, Edinburgh, Ayrshire and central Scotland, Mactaggart & Mickel have recently moved into England. The company has four new developments planned in Oxfordshire, starting with the launch of the show home at St Jude’s Meadow in Milton-under-Wychwood.