Kent-based Millwood Designer Homes, has achieved the highest overall score, amongst 51 top housebuilders and developers across the UK, in an independent national survey of new home buyers carried out by company In-house Research Ltd, for 2018.
The annual scores, released in mid-March, revealed Millwood ranked highly in every category in the survey, including regularly updating customers and on the condition and readiness of new homes. This resulted in Millwood coming top of the NET Promoter Score – a benchmark for customer service across multiple industries. Millwood scored a staggering 95.4% satisfaction with their ability to make customers feel special and valued. In addition, 100% of customers would be happy to recommend the homebuilder to a friend. The rankings are based on the results of extensive telephone surveys, in which individual customers, who were contacted, gave feedback about their buying experience.
Nick Stonley, Managing Director of Millwood Designer Homes, comments:
“This is a fantastic set of results, which everyone at Millwood is extremely proud of. Customer service is of the utmost importance to our business and it is wonderful that the team’s hard work and efforts have been rewarded. We are delighted to be recognised in this independent national survey, against many of the top developers and housebuilders, and receive such wonderful praise directly from our customers. We plan on keeping up the good effort, in order to maintain these excellent results next year!”
Tom Weston, Chief Operating Officer of In-house Research Ltd, comments:
“Customer service in the UK has been falling in the last few years, and house building has certainly not escaped this trend. It’s therefore very reassuring to see the results that Millwood has achieved and shows that they are putting customer service at the forefront of their business. They absolutely deserve the ‘In-house Gold Award’ for 2019. Not only do they value their customer feedback, Millwood also use all the information provided from the surveys to continually improve.”
Millwood Designer Homes employs a personal approach right from the start, ensuring a strong rapport is made in order to make customers feel special and communication is key throughout all stages of the buying process. The dedicated customer service team ensures the process is as smooth and hassle-free as possible and many buyers return to Millwood when searching for a new home.
Millwood’s impressive portfolio currently includes exclusive developments in the Home Counties. A beautiful selection of homes are currently available at Windsor Meadow in Marden, Polo Field in Canterbury and Cherry Tree Lane in Ewhurst, Surrey. Forthcoming sites due to launch later this year include Coppice End in Crowborough and The Glebe in Storrington, Sussex.
Millwood customers and brand-new residents at Polo Field, Valerie and Michael Elms comment:
“We first came across Millwood over 15 years ago, as our friends lived in their own Millwood home. We were always impressed with the style and quality of the house when we visited, as they really are a step above what you expect from a new-build property. When we discovered Millwood were building in Canterbury, we were so pleased. We’ve always wanted a Millwood home with a CT postcode – so it was obviously meant to be!”
Neighbours Simon and Carolyn Sparrow also said:
“We appreciate the attention to detail that Millwood’s designers, architects and landscapers have put in, to create yet another one-off, most appealing environment. Everyone at Millwood has been extremely helpful throughout the sales process through to handover, all went so smoothly. We were so impressed some seven years ago, when we visited a previous Millwood site, so it’s fantastic to have come full circle and to have been able to have moved into our beautiful new home.”