Independent housebuilder Dandara has been awarded five stars for customer satisfaction in the Home Builders Federation (HBF)’s national survey for the sixth year in a row.
The survey, launched some 20 years ago, is one of the largest of its kind in the country and is designed to drive improvements in quality and customer care across the industry.
For the first time, this year’s star ratings are based on feedback from two surveys sent to buyers eight weeks and nine months after they moved into their new home, with scores averaged to calculate the overall rating. Housebuilders are assessed on key questions related to the quality of their home and the service they received. To receive a 5-star rating, builders must achieve a score of 4.15 out of 5 or higher – Dandara scored an impressive 4.46, based on over 1,000 customer surveys.
Steve Turner, Executive Director at the Home Builders Federation, said:
“This year’s Star Ratings and customer satisfaction results reflect the industry’s ongoing dedication to delivering high levels of customer care.
“Each year our industry delivers hundreds of thousands of homes, each thoughtfully planned, designed and delivered by a skilled workforce. While the overwhelming majority of customers are happy with their new build home, there is more work to be done to further improve standards and service levels.
“Most developers are now signed up to the New Homes Quality Board, committing to high standards of customer care and providing their buyers with greater protection, including access to the independent New Homes Ombudsman Service. We continue to support calls to mandate a consistent consumer code and universal access to the Ombudsman, and have urged Government to act on its commitment to deliver this.
“The star ratings are testament to the hard work of the entire home-building workforce, across all roles and responsibilities, despite what is an increasingly challenging operating environment.”
Trevor Dempsey, CEO of Dandara, said:
“It’s a real achievement to have earned a five star rating for the sixth year in a row, demonstrating our passion and commitment to continually raising the bar. Whether that is through working to forge strong relationships with local authorities and other partners to build new homes in areas that need them most, or our ongoing focus on innovation, net zero technologies, and future-proofing the skills of our workforce.
“In these uncertain times, it is more important than ever that our customers feel confident they are buying outstanding new homes, supported by unrivalled service throughout every stage of the buying journey.
“This award is a testament to the hard work and determination of our employees to deliver the highest quality of housing and get it right for our customers every time. We are incredibly grateful to them, and to our customers for the trust they place in us to create homes and communities they are proud to be part of. There is no greater recommendation than from a friend or family member and their continued support plays a vital role in our success.”
To find out more about Dandara, please visit: www.dandara.com