Jones Homes, which is building new homes at developments in Kent and Sussex, has been awarded a five-star rating for customer satisfaction by the Home Builders Federation.
Achieving five-star status means that Jones Homes customers rated the company highly for both build quality and customer service in surveys conducted eight weeks and nine months after they moved in.
The HBF Star Rating Scheme was launched in 2005, with results previously based on the eight-week ‘would recommend’ score from customers. This year, the scheme has been changed to incorporate the views of customers at nine months as well, meaning housebuilders are required to demonstrate customer satisfaction with build quality over a much longer timeframe.
Jon Tite, Commercial Director for Jones Homes Southern, said:
“It is incredibly rewarding that Jones Homes has received the top rating for customer satisfaction from the HBF again, especially as the scoring system has been strengthened this year to reflect customers’ views over a longer period.
“Achieving customer satisfaction at nine months is testament to the high specification of our homes and the pride we place in quality and customer service for every single buyer.
“It is genuinely a team effort from the sales advisors who support customers through the homebuying journey, to the site teams who ensure that every last detail of the homes they build is right.
“I’d like to thank everyone for their hard work in achieving this result and look forward to many more Jones Homes customers enjoying a five-star experience when they choose one of our high-quality new homes.”
Jones Homes builds new homes across the UK, with its Southern division based in Swanley. Developments in the region include Shurland Park in Minster-on-Sea, Abbots Grange in Hoo St Werburgh, and Oakwood at Folders Grove in Burgess Hill.
There’s currently a choice of new two, three and four-bedroom houses available to reserve at Shurland Park, with prices starting from £295,000. Homes are coming soon at Abbots Grange and Oakwood at Folders Grove.
For more information about the new homes Jones Homes is building in Kent and Sussex, visit jones-homes.co.uk.