Bewley Homes is thrilled to announce the promotion of Chloe Willman to Director of Business Operations, following her impressive tenure as Head of Customer Experience. In this newly expanded role, Chloe will be at the heart of driving operational excellence, elevating cross-team collaboration, and ensuring Bewley’s values shine through in every corner of the business.
Known for her strategic mindset and passion for continuous improvement, Chloe steps into this position ready to inspire, empower, and innovate. She will continue to lead the Customer Service department, maintaining the exceptional Five Star standards that Bewley’s discerning customers know and love.
Chloe’s remit will span IT, GDPR, facilities management, People & Culture, and serving as the main liaison with Bewley’s external HR partner. She will champion data and procedural compliance, spark culture and engagement initiatives, enhance onboarding and training experiences, and drive cross- functional projects designed to boost accountability and alignment. She will also provide clear, strategic updates to the Board.
Reflecting on her appointment, Chloe shared:
“I’m incredibly proud to step into this new role at such an exciting time for Bewley. I’m passionate about creating environments where people can thrive, feel connected, and do their best work. I look forward to supporting our teams as we continue to grow and deliver exceptional experiences for our customers.”
Peter Carpinelli, COO at Bewley Homes, added:
“Chloe’s new role will further strengthen our culture of continuous improvement, enhance employee experience and engagement, and support our long- term strategic goals—making Bewley Homes an even better place to work. Her leadership will help us work smarter, stay connected, and nurture a culture we can all be proud of.”